In a press release, Vodafone states that they regret the inconvenience caused to customers and says that it has "an experienced team" of cybersecurity professionals who, together with the competent authorities, is carrying out an in-depth investigation "to understand and overcome the situation".
The company explained that on Monday it was the target of a "deliberate and malicious cyberattack" with the aim of causing damage and disruption.
The company guarantees that, as soon as the first sign of a problem on the network was detected, they acted "immediately to identify and contain the effects and restore the services" and explains that the situation is affecting the provision of services based on data networks, namely 4G/5G network, fixed voice services, television, SMS and voice/digital answering services.
"We have already recovered mobile voice services and mobile data services are available exclusively on the 3G network in almost the entire country but, unfortunately, the scale and seriousness of the criminal act to which we were subjected implies a careful and prolonged recovery work that involves multiple national and international teams and external partners", adds the company, underlining that this recovery will happen progressively throughout today.