"To date, we have had 51 complaints", most of them related to "lack of access to information or services" from AIMA, but there are also allegations of "racial or ethnic discrimination and psychological violence, lack of access to resources in services", said Raul Manarte, from the Humans Before Borders (HuBB) collective, which is part of the project.

Complaints on balcaodenuncia.pt came from various locations, most from Lisbon and Porto, but also Setúbal, Viana do Castelo, Vila Real, Viseu, Aveiro, Braga, Coimbra, Faro, and Leiria.

As for nationalities, the portal registered reports of immigrants from Brazil, Cape Verde, India, Iran, Russia, São Tomé and Príncipe, Ukraine or Bangladesh.

On the day it opened, on May 20, the portal's promoters met with AIMA, at the institution's request.

“They asked us to share the complaints directly”, in order to try to resolve them, explained Raul Manarte.

The objective of the portal is to publish statistical data on complaints but also to communicate with institutions if people identify themselves in the system.

“The vast majority of our complaints have names and contact details, they are not anonymous”, highlighted Raul Manarte.

The objective of the project, which also includes groups of migrants and refugees and students from the Porto Higher Education School, is to “increase the social visibility” of the problems among the population and the media.

Each “refugee can leave their complaint, a report of what happened” and the “main objective is to compile this information and process it in an assertive way so that it can be accessible” to anyone who is interested.

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