"Among the various subcategories analysed, the data indicates that, as in 2023, it is the Public Institutes that lead the highest volume of complaints (59%), reflecting an increase of 14.7% in the number of complaints, in relation to the same period last year. This is followed by the Public Administration, which, this year, collected 17.7% of the bad experiences reported", according to Portal da Queixa.

The complaints also targeted city halls (13.1%), Social and Social Security Services (6.7%) and regulatory bodies with a share of 1.7%. "The Police, Emergency and Fire subcategory was responsible for 1.3% of complaints and Municipal Management Companies were the target of 0.6% of complaints", says the note.

The analysis, based on data from the Portal da Queixa, also indicates which entities received the most complaints.

What services did the Portuguese complain about most?

In relation to entities, the Institute of Mobility and Transport (IMT) is the leader in terms of complaints, accumulating 32.2% of complaints.

In second place was the Migration and Asylum Integration Agency (AIMA), with 13.9% of complaints. In last place in this 'top' is the Institute of Housing and Urban Rehabilitation (IHRU), collecting 4.9% of complaints.

Below is the 'top' 10:

IMT - Public Institutes - 32.2%

AIMA - Public Institutes - 13.9%

IHRU - Public Institutes - 4.9%

Tax and Customs Authority - Public Administration - 4.9%

Social Security - Social and Social Security Services - 4.8%

Ministry of Education - Public Administration - 3.7%

National Health Service - Public Administration - 3.6%

Employment and Professional Training Institute - Public Institutes - 2.9%

Lisbon City Council - Municipal Chambers - 2.9%

Institute of Records and Notaries - Public Institutes - 2.0%